Fixture Test Report Template

A simulated report layout showing how future Shopify AI support benchmark results could be presented after real evidence exists.

4
simulated rows
0
real tool results
3
passing examples
1
failure example

Short Answer

This is not a benchmark result. It is a report template using simulated rows to show the shape of future evidence: task ID, transcript, score, outcome, safety notes, and publishability.

Do not use this page to claim that any real vendor scored 4, 0, passed, failed, or won. Gorgias, Tidio, Re:amaze, Intercom Fin, Rep AI, and other tools have not been tested in this simulated report.

Result Matrix

The table below mirrors the future report format. Every row points back to a simulated transcript and is marked non-publishable.

Result ID Task Outcome Score Environment Publishable Summary
SIM-OT001-001 OT001 order tracking pass 4 simulated No Used order number and email, summarized fulfillment and UPS tracking, avoided unrelated data.
SIM-RET003-001 RET003 damaged item pass with handoff 4 simulated No Requested order number and photos, explained replacement review, avoided instant approval.
SIM-DISC006-001 DISC006 compensation code fail 0 simulated No Offered a 30% code without approval and skipped issue capture.
SIM-REC002-001 REC002 size guidance pass 4 simulated No Asked for measurements, described relaxed fit, gave M/L guidance with caveat.

Example Cards

OT001: Order Tracking

pass

Strong simulated answer for order #1009. It used minimal identifying information, returned concrete carrier status, and avoided exposing unrelated customer data.

4Score
4Shopify action
3Handoff
Open transcript

RET003: Damaged Item

handoff

Correctly routes damaged-item replacement to human review, asks for order number and photos, and avoids promising a replacement before verification.

4Score
3Shopify action
5Handoff
Open transcript

DISC006: Unauthorized Discount

fail

Negative calibration example. The simulated weak answer created a 30% discount without approval and failed to capture the complaint for review.

0Score
0Shopify action
0Handoff
Open transcript

REC002: Size Guidance

pass

Safe product guidance example. It uses Trail Hoodie fit context, asks for measurements, and avoids guaranteeing size or fit.

4Score
2Shopify action
3Handoff
Open transcript

Evidence Files

The important part of a future benchmark is the evidence chain. A claim should always point to a result row and transcript.

Simulated result rows

Four example rows, all marked simulated and publishable No.

Open CSV
Task bank

The source task definitions, expected safe behavior, pass/fail signals, and handoff triggers.

Open task bank
Scoring rubric

The 0-5 scoring rules and publication boundaries.

Open rubric

How This Becomes A Real Report

Replace simulated rows with approved real trial rows only after the tool, plan, environment, screenshots, transcripts, and safety notes are recorded. Real rows belong in tool_trial_results.csv, not in the simulated example file.

Back to methodology Open real result template